Daniel Murray on the business case for empathy (#28)

<p>1:57 - background in mathematics, banking and insurance.  </p><p>5:35 - some factors were missing.    </p><p>9:27 - what factors made the difference?  </p><p>11:30 - how to convince sceptics of value of people skills.  </p><p>17:58 - what non-profits teaches about motivation and leadership.  </p><p>23:27 - why did empathy stand out as a skill?  </p><p>26:34 - judgement and assumptions.  </p><p>28:46 - how to practice empathy.  </p><p>32:30 - empathy doesn’t mean you don’t make tough decisions.  </p><p>33:48 - empathy does not require you to feel the emotions.  </p><p>36:10 - a tool to help be more empathetic.  </p><p>37:00 - an example of empathy in action.  </p><p>43:55 - how empathy helps product design.  </p><p>44:45 - how does empathy help individual contributor at work?  </p><p>46:05 - shaping workplace culture.  </p><p>48:30 - accused of not empathising?  </p><p>50:00 - taking empathy too far.  </p><p>52:50 - a story about resilience.  </p><p>57:00 - empathy enables diversity.  </p><p>58:19 - one act of kindness can impact a life.  </p><p>1:01:27 - get in touch with Daniel. </p><p>You can find more detailed show notes with links to references at: <a href="https://candourpodcast.com/daniel-murray/" target="_blank">https://candourpodcast.com/daniel-murray/</a></p>