Dan Brousseau - Senior Vice President, Head of Client Experience at City National Bank [Customer Experience]

<p><strong><br>Dan Brousseau – Principal at </strong><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/oVopxf9YwNqUwBeKP?r=https:**Aurldefense.com*v3*__https:*lc4.shatrk.com*r*e*a3z1nFBpqY7T2nwg4*r=https:**AAwww.linkedin.com*company*68725417*admin*__;Ly8vLy8v!!HXCxUKc!l7lK-fsTGdI0lyqCggsCWclGhAHUH3NLtv6DyJS79k6tQVchRX9luW29bdpVSBvXecXc%24__;Ly8vLy8vLy8_KioqKioq!!HXCxUKc!kG_LGLhMtVtu_jFHwNYjK5CMopG5OquMOcm2202bB-TYXjkobnqo-DD4aTbEqW2SEZ1Y%24"><strong>McorpCX</strong></a><strong> [Customer Experience]</strong></p><p><br> <strong>Dan talks about:</strong></p><p><br>·       What it means to have a double bottom line</p><p><br>·       How to turn insight into impact</p><p><br>·       And the steps to take to get impact</p><p><strong>The book that has influence Dan the most:<br></strong><br></p><p>The Power of Moments by Chip &amp; Dan Heath: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/Q9WorSbErNoU0MWqm?r=https:**Aurldefense.com*v3*__https:*lc4.shatrk.com*r*e*Z5RqviY9q0bu7VRgr*r=https:**AAamzn.to*3eQIAlL__;Ly8v!!HXCxUKc!l7lK-fsTGdI0lyqCggsCWclGhAHUH3NLtv6DyJS79k6tQVchRX9luW29bdpVSA8YC-oY%24__;Ly8vLy8vLy8_Kioq!!HXCxUKc!kG_LGLhMtVtu_jFHwNYjK5CMopG5OquMOcm2202bB-TYXjkobnqo-DD4aTbEqTqHAsGC%24">https://amzn.to/3eQIAlL<br></a><br><strong>His note to all customer service professionals:</strong></p><p><b><strong>“</strong>Do everything you can to stay really close to the business.”</b></p><p><b> Transcript: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/MxWZLTgXRkJtVqnrL?r=https:**Aurldefense.com*v3*__https:*lc4.shatrk.com*r*e*EpWAlTKwY5khepg2j*r=https:**AApress1fornick.com*dan-brousseau*__;Ly8vLw!!HXCxUKc!l7lK-fsTGdI0lyqCggsCWclGhAHUH3NLtv6DyJS79k6tQVchRX9luW29bdpVSJeEZ7X6%24__;Ly8vLy8vLy8_KioqKg!!HXCxUKc!kG_LGLhMtVtu_jFHwNYjK5CMopG5OquMOcm2202bB-TYXjkobnqo-DD4aTbEqR5NcK-r%24">https://press1fornick.com/dan-brousseau/</a></b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/bLNPQHKVB7bIbn