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This week we discuss Customer Centricity... what it is... and why the customer should be at the centre of every businesses decision AND process.

My guest is Stu Kaley, Director of Customer Experience and Digital at the Chartered Institute of Marketing.

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My guest is Stu Kaley, Director of Customer Experience and Digital at the Chartered Institute of Marketing.

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My guest is Stu Kaley, Director of Customer Experience and Digital at the Chartered Institute of Marketing.

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Customer Centricity

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