Cresta: Generative AI Revolutionising the Contact Centre

<p>Generative AI has taken the enterprise tech world by storm, and its growing influence within the contact centre space is no different.&nbsp;</p><p>So how has AI begun to integrate with unified communications tools? And how can companies overcome challenges and barriers to ensure their successful use of AI in their communication stack?</p><h2>In this episode of the EM360 Podcast, Analyst&nbsp;<a href="https://www.linkedin.com/in/jarnoldassociates?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAACP6cBe84ej997H5T61hr9WlTDvML5rnc&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BmE8eOWNCR%2FO0TpSycIZLLg%3D%3D" rel="noopener noreferrer" target="_blank">Jon Arnold</a>&nbsp;speaks to&nbsp;<a href="https://www.linkedin.com/in/scottkolman/" rel="noopener noreferrer" target="_blank">Scott Kolman</a>, CMO at&nbsp;<a href="https://em360tech.com/solution-providers/cresta" rel="noopener noreferrer" target="_blank">Cresta</a>, and we’re here to talk about:</h2><ul><li>How generative AI has changed the face of business forever</li><li>How AI has begun to integrate with contact centres and communication</li><li>Moving from on-prem to cloud and the AI gameplan</li></ul><br/><p><br></p>