Creating Memorable Experiences With Guest Darren Ross

Profit Launch With Kathleen Riessen  What keeps customers coming back time and time again? Today's show features guest Darren Ross who will share how he turned a no-frills hotel into a multi-award winning destination experience. Discover the steps he took to turn his vision into a reality. Starting his career in hospitality at Hyatt West Hollywood in 1995,Darren would win the 1997 California Tourism Award for Employee of the Year from the state. In 1998 he was a part of the opening management team at Beach House Hotel, Hermosa Beach, where he implemented service standards for the hotel. He left Beach House in 2000 to start a secret shopping company. One of his clients was the Magic Castle Club in Hollywood. Darren worked closely with the property owners, who also owned the Magic Castle Hotel. He was offered the G.M. position at the Hotel. Soon after accepting, he became manager of all three properties the owners held. Today, He leases the hotel and created his hospitality management brand, Service Freak Hospitality, LLC. The hotel transformed from a no-frills experience, to a multi award-winning hotel with their unique approach featured in books, podcasts and on TV. Darren recently gave a talk at TEDx Santa Barbara on the topic of customer service, and has spoken to groups such as Nike and Harcourts Realty on the importance of creating service moments.  https://www.magiccastlehotel.com/ darren@magiccastlehotel.com Join in the Live Chat Room too!!! https://inspiredchoicesnetwork.com/chatroom   Kathleen’s Book: Joy in Uncertainty: A Guide to Creating a Meaningful Life Purchase on Amazon.com     ~ More About Profit Launch With Kathleen Riessen ~  As a former Certified Public Accountant turned marketing strategist turned entrepreneur of multiple businesses, Kathleen Riessen has the background and credibility to elevate you and your business. Kathleen started her first business while six months pregnant with her first child in the beginning of a recession. Fast forward twelve years and she has sold that business and n