Conversational eCommerce and the problems of fulfillment

<p>This episode is also available to watch <a href="https://youtu.be/skR0j-t_D8c" target="_blank" rel="noopener">on YouTube</a>.</p> <p>Today on the Techpoint Africa Podcast we had Romain Poirot-Lellig, Founder and CEO, Kwik Delivery and Kelvin Umechukwu Co-founder and CEO, Bumpa discuss the eCommerce industry and new developments occurring in the industry.</p> <p>We also had insightful discussions about the problems that startups encounter in the industry, possible solutions, and the innovative strides prospective startups, vendors, customers, and enthusiasts can look forward to in the future.</p> <p><span style="font-weight: 400;">To advertise or promote your brand, visit</span><a href="https://techpoint.africa/advertise"> <span style="font-weight: 400;">this link</span></a><span style="font-weight: 400;"> or send an email to <a href="mailto:business@techpoint.africa">business@techpoint.africa</a></span></p> <p><strong>Timestamps</strong></p> <p>00:00 - Intro<br />01:30 - Local specifics in e-commerce<br />02:20 - Shift in business control <br />03:40 - From DMs to storefronts<br />07:10 - Kwik's perspective <br />08:15 - Trust law for e-commerce in France<br />09:00 - combating obstacles of logistics<br />10:35 - kwik riders' townhall meeting<br />11:08 - Keep your rider happy, they do a better job<br />11:20 - Data problems vis-a-vis rider tracking<br />14:50 - First of its kind innovation<br />17:00 - Challenge with offline vendors<br />18: 20 - Partnership with other apps<br />19:15 - Educating offline vendors<br />22:20 - Seamless integration is the key to customer satisfaction<br />29:30 - Informal marketing into formal market<br />30:30 - Combating "what I ordered vs what I got"<br />33:07 - Kwik's approach</p> <p><strong>Useful links</strong></p> <ul> <li>Bumpa&rsquo;s Instagram integration wants to <a href="https://techpoint.africa/2022/08/03/bumpa-meta-integration">turn your DMs into a storefront</a></li> <li>Kwik launches Kwikstore, an <a href="https://nairametrics.com/2022/07/23/kwik-launch