Conversation Wisdom from an AI-savvy CEO

<p dir="ltr">My guest today is <a href= "https://www.linkedin.com/in/jay-ruparel-8843211/">Jay Ruparel</a>, co-founder and CEO of <a href="https://voiceplug.ai/">VOICEplug AI</a>, a Voice-AI company empowering restaurants to leverage AI and automate food ordering using natural language voice ordering at drive-thrus, over the phone, websites, and mobile apps. VOICEplug's technology integrates with existing systems and apps, allowing customers to interact with the restaurant using natural voice commands, in multiple languages and be serviced seamlessly.</p> <p dir="ltr">I wanted to sit down with Jay to unpack what he has learned about how conversations are structured (for computer-to-human interaction) that he brings into his CEO (human-to-human) conversations - crucial conversations, with his senior leadership team and his broader organization - does an AI-savvy conversation-aware CEO approach conversations and interactions with a different eye?</p> <p dir="ltr">We also focused on a few questions of deep concern for our culture today: the responsible and ethical use of AI and how it might impact the future of work.</p> <p dir="ltr">Through our conversation, it became clear that:</p> <p dir="ltr"><strong>AI is great for:</strong></p> <p dir="ltr">Repetitive or highly similar and constrained tasks. Ordering fast food at a drive-in, VOICEplug’s use case, is a perfect context for AI. In these kinds of conversations, there are boundaries on the scope of the interaction and a clear set of intents and possible goals.</p> <p dir="ltr">Jay also points out that his AI is trained on many, many different instances of people ordering food from other people. So,the voice-driven bot can get better and better at these kinds of conversations, all the time.</p> <p dir="ltr"><strong>Humans are best for:</strong></p> <p dir="ltr">High-risk and high-complexity conversations with no clear comparables or no clear scope. For Jay’s conversations with key industry stakeholders, at company-all-hands, and with his leadership team, AI can giv