Contact Center Match Making

<p>Amas and Bob have a great conversation about new approaches in the contact center, including:</p> <ul> <li>Matchmaking in the contact center, swipe left, swipe right!</li> <li>What are you optimizing for? MPS score, sales?</li> <li>What to do when your losing agents because they are bored?</li> </ul> <p>And much more...</p> <p>To learn more about the show or Amas Tenumah and Bob Furniss, go to:</p> <p>www.contactcenter.tv</p>