Connecting with Customers in a Wireless World

Banks frequently claim their unique competitive advantage is their relationship with their customers. How do you build relationships in an increasingly saturated world and one where face to face interactions are less frequent. Allie LeFevere from the Obedient Agency talks about the use of humor to build emotional connections and Nic Kopp, US CEO of N26 shares what they’ve learned building one of the largest mobile first banks in the world.