Competency #6: Listens Actively

<p>DEFINITION: Focuses on what the client is and is not saying to fully understand what is being</p><p>communicated in the context of the client systems and to support client self-expression.</p><ol> <li>Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating</li> <li>Reflects or summarizes what the client communicated to ensure clarity and understanding</li> <li>Recognizes and inquires when there is more to what the client is communicating</li> <li>Notices, acknowledges and explores the client's emotions, energy shifts, non-verbal cues or other behaviors</li> <li>Integrates the client's words, tone of voice and body language to determine the full meaning of what is being communicated</li> <li>Notices trends in the client's behaviors and emotions across sessions to discern themes and patterns </li> </ol><p>WATCH: <a href="https://transformationedge.com/sgj/">Sackeena Gordon-Jones, MCC</a> <br>READ: <a href="https://youtu.be/obmS_yLwpSo">ICF Core Competency 6: Listens Actively</a></p><ul> <li>Hear clients and having clients feel heard</li> <li>If we don’t hear them it’s impossible to help them gain clarity</li> <li>Not hear for our sake as a coach, but to help the client hear themselves</li> <li>Difference between old competency “active listening” and new<ul> <li>New focuses on the verb</li> <li>Speaks to the “being and the doing” of the coach</li> <li>Part of what we give is listening – with all senses</li> </ul> </li> <li>Listening "to the whole person" -- what the client is saying, not saying, etc. </li> <li>What is the coach noticing and observing, and how are they reflecting it back to the client?<ul><li>When the words of a client may not align with their tone, body language, expressions, etc. </li></ul> </li> <li>Crafting questions based on the observations of your listening e.g. “I’m noticing…"</li> </ul><p>Questions:</p><ul> <li>How do you help your client hear themselves?</li> <li>What ways do you make you