Communicating With Your Design Clients - RD284

<p><strong>Communication:</strong> According to the <a href= "https://www.dictionary.com/browse/communication" target="_blank" rel="noopener">dictionary</a>, communication is the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. But that definition doesn’t do it justice. Communication is so much more than that.</p> <p>Without communication, conflicts could escalate. Governments would collapse. Businesses fail. And loved ones may never get together.</p> <p>Communication is one of the most crucial reasons for our species survival. I know. I’m getting a bit heavy here. But I want to emphasize the importance of communication.</p> <p>Your design business will grow or fail based on communication. How you interact with your design clients can drastically impact your success.</p> <p>But is there a right or wrong way of communicating with your clients? The short answer is no. I don’t believe so. But there may be some ways that are better than others. Better for both you and your client.</p> <p>Let’s list some ways of communicating with your clients to get started.</p> <ul> <li>Email</li> <li>Telephone</li> <li>Text</li> <li>Social Media DM</li> <li>Chat Apps (WhatsApp, Messenger)</li> <li>Video Chats</li> <li>Video Messages</li> <li>CRMs</li> <li>Mail</li> <li>In-Person</li> </ul> <p>I’m sure I’m missing some, but you get the idea. There are many ways of communicating with your design clients.</p> <p>This past week, I posted several polls in the <a href= "https://resourcefuldesigner.com/group" target="_blank" rel= "noopener">Resourceful Designer Facebook Group</a> asking various questions about communicating with design clients. I know this isn’t a very scientific study, but I figure you may be interested in the results nonetheless.</p> <h2 id="phonecalls">Phone Calls</h2> <p>Let’s start with phone calls. I bet that most designers have a phone of some sort at their disposal. But there are different types of phones and various phone services you can use.</p> <p>According to my pol