Communicating with Clients

<p>Talking about money? Setting boundaries? Managing expectations? It can be difficult having those conversations with clients sometimes, but that communication is essential in any working relationship.</p> <p>I've heard so many freelancers complain about an "unreasonable" client who calls after work hours, need constant attention, doesn't respect their time, etc. But rather than talk to the client about those issues, they just complain and build resentment inside.</p> <p>Sometimes, yes, clients are... challenging. But if you aren't happy with how business is going, and they don't know your concerns, how are they supposed to change?</p> <p>00:44 Rule #1: Keep emotion out of it. Business conversations should be practical and logical, with the goal of finding a mutual solution.</p> <p>01:08 Contracts should include every detail - scope of work, rates, schedule, location, payment terms, etc. Make sure both sides have a clear understanding of everything that is expected.</p> <p>01:31 Working with friends can be wonderful, but don't forget about rule #1, and make sure there is a solid written agreement in place. It's easy to think you don't need all of that because you already trust the person, but it's important to treat it like any business deal - it protects both sides in case anything goes wrong.</p> <p>02:38 When you're feeling undervalued or disrespected by your client, it's important to talk to them about it. Otherwise, they might not realize they're doing anything wrong. It's important to establish boundaries when it comes to office hours, where you're doing your work, etc.</p> <p>04:07 When you're working as a freelancer or independent contractor, you set your own hours and location. If a client wants to dictate those for you, they have to hire you as an employee.</p> <p>05:36 Consider communication style. We all have different preferences when it comes to emailing, texting, and general communication. If you and your client like to do things differently, talk to them and try to reach a compromise.</p>