Coaching and leadership

<p>While coaching and leadership complement each other, they serve different roles in a manager’s toolbox. <br/><br/>In this episode of the <a href='https://news.cuna.org/podcasts'>CUNA News Podcast</a>, our latest in a series focused on service culture, we’ll address how coaching drives execution of leadership’s strategic vision. <br/><br/>While leading is about creating vision, coaching is about personalizing that vision through positive, meaningful relationships with employees. That’s according to Jayne Hitman, national program manager for <a href='https://cuna.org/cml/'>Creating Member Loyalty</a> (CML), a development strategy program from CUNA focused on increasing employee engagement and the member experience. <br/><br/>Coaching is a learnable skill that virtually all managers in an organization can acquire, says Paul Robert, CEO of <a href='https://fi-strategies.com/'>FI Strategies</a>, a CML strategic partner. At the same time, leaders must be proactive and accountable to make it work.</p>