Closed All 10 Locations for Company Summit [AW 153]

Matt Lachowitzer shares his strategy for keeping his team engaged and communicative, including shutting down his business for three days to hold a company meeting. The meeting focused on differentiation, engagement, and culture and included a keynote speaker and team-building activities. The episode highlights Matt's commitment to creating a fun, engaging workplace culture that fosters collaboration and growth. <div> <p style="line-height: 16.5pt">Matt Lachowitzer, <a href="https://www.mattsautoservicecenter.com/" target="_blank" rel="noopener">Matt’s Automotive Service Center</a>, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes <a href="https://remarkableresults.biz/?s=%22Matt+Lachowitzer%22" target="_blank" rel="noopener">HERE</a></p> <span style="font-size: 12pt">Show Notes:  </span> </div> <ul> <li>Watch Full Video: <a href="https://www.youtube.com/watch?v=cdtMDjIGpkM" target="_blank" rel="noopener">HERE</a></li> <li>Purpose of the company meeting [00:03:28]</li> <li>Differentiation [00:03:49] Matt Lachowitzer talks about the importance of differentiation and how they brought in a speaker to help their team think about how they can differentiate themselves from other businesses.</li> <li>Communication tools [00:05:23]</li> <li>Shutting down the business for a company meeting [00:07:23]</li> <li>Training Breakout Sessions [00:09:29] Matt talks about the different breakout sessions they had during the training event, including technician training classes and service advisor and manager training.</li> <li>Feedback and Extracurricular Activities [00:13:36]</li> <li>Customer Lifecycle and Experience [00:17:36]</li> <li>FORD [00:18:41] Matt explains the FORD acronym, which stands for Family, Occupation, Recreation, and Dreams, and how his company uses it to build relationships with customers.</li> <li>Company Culture [00:20:39] Matt emphasizes the importance of company culture and how it has led him to start his own coaching company, Hammer Consult