Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]

<p><strong>Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]</strong></p><p><br></p><p><strong>Chris talks about:</strong></p><p><br>·       What is mirroring and why it works?</p><p>·       What is the beauty of silence?</p><p>·       How do you get comfortable being uncomfortable?</p><p>·       What is the importance of visualization?</p><p>·       What tactics should a Customer Service Rep use to diffuse a frustrated customer?</p><p><br>·       Why you shouldn't say I'm Sorry in Customer Service.</p><p><strong>The person who has influenced Chris the most in the past year:</strong></p><p><br>The Ride of A Lifetime by Bob Iger: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/nwjbQtEAZM3FANAlX?r=https:**Aamzn.to*2R45Rcg__;Ly8v!!HXCxUKc!gYKkZ41pYX4-NtR46xNGFdRoHwRmpD9cgUUKUITLBO3rVqKc4Na4R949krtDlq4A0fkm%24">https://amzn.to/2R45Rcg</a></p><p><br></p><p><b><strong>His note to all customer service professionals:</strong></b></p><p><b><strong>“</strong>Take the time to actually hear people out. You’re going to get a 7 to 1 rate of return on your time, because people are going to continue to come back to you until they feel heard…and demonstrate your understanding.”</b></p><p><b> </b></p><p><b>Transcript: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/72MolF61GNviqNqG0?r=https:**Apress1fornick.com*chris-voss__;Ly8v!!HXCxUKc!gYKkZ41pYX4-NtR46xNGFdRoHwRmpD9cgUUKUITLBO3rVqKc4Na4R949krtDlikszG95%24">https://press1fornick.com/chris-voss</a></b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/nwjbQtEAZM3FAOO77?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*20EalFnBBObTBwYn4__;Ly8vLy8vLy8!!HXCxUKc!gYKkZ41pYX4-NtR46xNGFdRoHwRmpD9cgUUKUITLBO3rVqKc4Na4R949krtDlrdYGSJ-%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/60QjlFP6GxQfBAA