Chris Voss: Former top FBI hostage negotiator and CEO of The Black Swan Group

<p style="background: white; margin: 6.0pt 0in 6.0pt 0in;"> <span style= "font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; color: #1d2228;"> Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He was formerly the lead international kidnapping negotiator for the FBI as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group.<span style= "mso-spacerun: yes;"> </span> He is the founder of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations.<span style= "mso-spacerun: yes;"> </span> He has taught business negotiation in MBA programs at the University of Southern California’s Marshall School of Business and Georgetown’s McDonough School of Business. He also taught business negotiation at Harvard and guest lectured at other leading universities including the MIT Sloan School of Management and Northwestern’s Kellogg School of Management.<span style="mso-spacerun: yes;"> </span> His book is titled: <em>Never Split the Difference: Negotiating as if Your Life Depended on It</em>.</span></p> <div style= "mso-element: para-border-div; border: none; border-bottom: solid #F1F1F5 1.0pt; mso-border-bottom-alt: solid #F1F1F5 .75pt; padding: 0in 0in 0in 0in; background: white;"> <p class="MsoNormal" style= "margin-bottom: 0in; line-height: normal; background: white; border: none; mso-border-bottom-alt: solid #F1F1F5 .75pt; padding: 0in; mso-padding-alt: 0in 0in 0in 0in;"> <span style= "font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: #FEFEFE;">  </span></p> </div> <p class="MsoNormal" style="margin-bottom: 0in;"><span style= "font-size: 12.0pt; line-height: 115%;">Some interesting insights from this episode:</span></p> <p class="MsoListParagraphCxSpFirst" style= "mso-add-space: auto; text-indent: -.25in; mso-list: l0 leve