Chhavi Raj: Keeping banking agile and processes Lean

<p><span style="font-weight: 400;">In this episode Chhavi Raj talks us through her first year practicing Lean in the banking industry with HSBC. She walks us through her struggles with communicating with all stakeholders  the value of Lean and the “Value stream” and how it can drive out waste and help design processes that increase customer satisfaction. </span></p> <p><span style="font-weight: 400;">Podcast related links</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><a href= "https://theleaneffectpodcast.com/"><span style= "font-weight: 400;">https://theleaneffectpodcast.com/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/TheLeanEffectPodcast"><span style= "font-weight: 400;">https://www.facebook.com/TheLeanEffectPodcast</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/groups/272448766629082/"><span style= "font-weight: 400;">https://www.facebook.com/groups/272448766629082/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.linkedin.com/company/the-lean-effect-podcast/"><span style="font-weight: 400;"> https://www.linkedin.com/company/the-lean-effect-podcast/</span></a></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Insta: @theleaneffectpodcast</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">T</span><span style="font-weight: 400;">witter @TheLeanEffect</span></li> </ul> <p><strong>Our guest:</strong> <strong>Chhavi Raj</strong></p> <p><a href= "https://www.linkedin.com/in/chhavi-raj-96b1728a"><strong>https://www.linkedin.com/in/chhavi-raj-96b1728a</strong></a></p> <p><strong>Our host: Mark Dejong can be reached at:</strong></p> <p><a href= "https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/"> <span style= "font-weight: 400;">https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/</span></a></p> <p><a href="mailto:Mark@4ppartners.ca"><span style= "font-weight: