Charlie Godfrey - Senior Director at Genesys [Empathy]

<p><strong>Charlie Godfrey is the Senior Director at Genesys.</strong></p><p><br></p><p><strong>01:00 What is one thing people might not know about you?</strong></p><p><strong>01:50 Can you have Empathy with Technology?</strong></p><p><strong>02:43 A lot of people talk about Empathy, but how do you make it real?</strong></p><p><strong>10:50 What is the difference between Empathy and Sympathy?</strong></p><p><strong>13:07 Can Empathy be taught?</strong></p><p><strong>17:23 Should you deliver Empathy to your Customers or Employees first?</strong></p><p><strong>Where do people fail with Empathy?</strong></p><p><strong>20:07 How does empathy align with CX?</strong></p><p><strong>24:50 Is it possible to have empathy at scale? Do you need tech involved?</strong></p><p><strong>28:46 What book or person in customer service or experience has influenced you the most in the past year?</strong></p><p><strong>If you could leave a note to all customer service professionals, what would you say?</strong></p><p><br></p><p><strong>***</strong></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content"><br>Subscribe to my weekly newsletter<br></a><br></p><p><a href="https://twitter.com/Press1ForNick"><br>Find me on Twitter<br></a><br></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/"><br>Find me on LinkedIn<br></a><br></p><p><br>***</p><p><strong><br>LISTENER SUPPORT<br></strong><br></p><p><a href="https://www.buymeacoffee.com/press1fornick"><br>Support this show through Buy Me A Coffee<br></a><br></p><p><br>***</p><p><strong><br>BOOK RECOMMENDATIONS:<br></strong><br></p><p><br>Learn about all the guests’ book recommendations here<strong>: </strong><a href="https://press1fornick.com/books/"><strong>https://press1fornick.com/books/</strong></a><strong> <br></strong><br></p><p><br><strong>BROUGHT TO YOU BY:<br></strong><br></p><p><strong><br>VDS</strong>: They are a client-first consulting firm focused on strategy, busi