Celebrating Our Treasured Clients with Karli Carter

<p><span style="font-weight: 400;">‘Tis the season to celebrate and there is no one better to celebrate than the clients and families who show us their appreciation. Take a moment to think about those clients. Odds are, you think of a handful of special clients that take care of you and your team just like you take care of them. So, who do we thank and how do we do it?</span></p> <p><span style="font-weight: 400;">Today’s guest is Karli Carter, a hospital administrator out of Utah. She began her career in 2005 as an assistant and has worked at the same practice ever since. Throughout her career, she’s met special clients that develop into life-long relationships, but sometimes it’s hard to focus on the positive. In today’s conversation, Karli shares ways to get a team of diverse personalities and from all generations and walks of life to see the good things and celebrate the compliant clients. She has a lot of great ideas and during the holiday season, there’s no better time to show these clients how much they are appreciated.</span></p> <p> </p> <h3><strong>Show Notes:</strong></h3> <p><span style="font-weight: 400;">[2:27] - There are several little things that clients do to appreciate the team, like reviews, cards, and cookies.</span></p> <p><span style="font-weight: 400;">[3:33] - Since the pandemic, the reasons clients complain have changed. We tend to dwell on the negative reviews, even if there are fewer of them.</span></p> <p><span style="font-weight: 400;">[5:26] - We need to shift the focus from the negative and help staff to appreciate the clients who recognize what we’re doing right.</span></p> <p><span style="font-weight: 400;">[7:55] - Clients are all different as are team members. That’s okay.</span></p> <p><span style="font-weight: 400;">[9:29] - In training, communication needs to be a priority. 80% of the job we do is communication-based.</span></p> <p><span style="font-weight: 400;">[11:31] - Things will change. They always do but we need reminders of that. It should never be us against the cli