Catherine Davidson on the opportunity in disagreement: a mediator's perspective (#20)

<p>2:06 - what is mediation?</p><p>5:00 - misaligned interests aren't always the problem.</p><p>7:30 - what drives Catherine to do mediation.</p><p>9:50 - examples of mediation.</p><p>14:11 - getting sceptics to buy in.</p><p>17:28 - building rapport and trust.</p><p>18:30 - managing your own emotions.</p><p>21:44 - empathy vs ruinous empathy.</p><p>30:07 - negotiation and tactical empathy.</p><p>33:35 - what outcome do we want from conflict?</p><p>36:45 - conflict avoidance.</p><p>41:05 - proactive conflict management.</p><p>44:13 - how can we get beneath the surface to to real issues?</p><p>46:11 - Why? is a dangerous question to ask.</p><p>47:30 - importance of silence in communication.</p><p>51:34 - get in touch Catherine.</p><p>You can find more detailed show notes with links to references at: <a href="https://candourpodcast.com/catherine-davidson" target="_blank">https://candourpodcast.com/catherine-davidson</a></p>