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In this episode, Amas and Bob discuss the following:

- The monetization of the contact center

- Is there a shift in the industry towards customer experience?

- Which is more important CSAT or FCR

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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In this episode, Amas and Bob discuss the following:

- The monetization of the contact center

- Is there a shift in the industry towards customer experience?

- Which is more important CSAT or FCR

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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In this episode, Amas and Bob discuss the following:

- The monetization of the contact center

- Is there a shift in the industry towards customer experience?

- Which is more important CSAT or FCR

To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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Can you monetize the contact center?

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