Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]

How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves? Matt Lachowitzer, <a href="https://www.mattsautoservicecenter.com/" target="_blank" rel="noopener">Matt’s Automotive Service Center</a>, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes <a href="https://remarkableresults.biz/?s=%22Matt+Lachowitzer%22" target="_blank" rel="noopener">HERE</a> Show Notes <ul> <li style="font-weight: 400"><span style="font-weight: 400">Lost a key manager that passed away in the shop- 43 years old. </span><span style="font-weight: 400">Got the shop back together with the help of the other shop managers. </span><span style="font-weight: 400">Paid everybody for the day off for the funeral and for the day that they closed. </span><span style="font-weight: 400">Promoted within and already had potential employees in the wings- always be recruiting.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">A new hire must read 2 books (<a href="https://www.amazon.com/Customer-Service-Revolution-Overthrow-Conventional/dp/162634129X/ref=as_li_ss_il?ie=UTF8&amp;linkCode=li3&amp;tag=remarkableres-20&amp;linkId=a81bcb0f2365a5d204bcad1c51daa5f2&amp;language=en_US" target="_blank" rel="noopener">Customer Service Revolution- John DiJulius</a> and Unstoppable- Dave Anderson) and will spend 30 days in training before they're really set loose. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Don't just build better team members, but rather build bett