Building a Strong Team: Diverse Perspectives and Trainees

<p>Today&apos;s guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WA<br/><br/><em>Introduction [00:00:27]</em> Ashleigh Goodchild introduces herself and welcomes Kirsten Dunn from Simple Property Group in WA to the PM Collective podcast.</p><p><em>Background in Real Estate [00:01:57]</em> Kirsten Dunn talks about her background in real estate, including her start in 2005 and her experience working under a phenomenal business owner.</p><p><em>Future Plans [00:06:01]</em> Kirsten Dunn discusses her future plans, including potentially becoming a non-selling principle and overseeing the sales department, property management department, and administrative team.</p><p><em>Staff Management [00:07:19]</em> Kirsten discusses the staff-heavy nature of her real estate business, the role of property managers in business development, and the potential for a dedicated BDM role in the future.</p><p><em>Management Roles [00:08:08]</em> Ashleigh and Kirsten discuss the challenges of managing a large team, the role of a general manager or department manager, and the importance of effective communication.</p><p><em>Team Culture [00:12:21]</em> Kirsten and Ashleigh discuss the unique ways in which they connect with their teams, including communal meals and a supportive team culture.</p><p><em>Hiring from personal connections [00:13:52]</em> Kirsten explains how she hires mostly from personal connections rather than job websites, and how this led to hiring two trainees from outside the industry.</p><p><em>Investing in trainees [00:15:56]</em> Kirsten talks about the benefits of investing time in trainees, and how having different perspectives can be valuable in property management.</p><p><em>Recruiting from unexpected places [00:18:11]</em> Kirsten and Ashleigh discuss the idea of hiring from hospitality, and Kirsten shares her experience of recognizing good customer service and potential in unexpected places.</p><p><em>Finding the right trainee [00:19:54]</em> Kirsten talks about her process of finding the right