Building a Positive Culture That Clients Can Feel with Kristie Buys

<p><span style="font-weight: 400;">We all want positive culture, but oftentimes we don’t know where to start and we give up too soon. Culture is frustrating! We all want it and no one seems to want to do anything about it. But there are things we can and should be doing that begin the process of building and maintaining a positive culture that not only the staff feels, but clients feel, too. </span></p> <p> </p> <p><span style="font-weight: 400;">Today’s guest, Kristie Buys, has so many wise words for us when it comes to building and maintaining a strong culture in the workplace. Kristie is a hospital administrator outside of DC and part owner of Balance Veterinary Center. She has been a part of multiple startups and has a particular passion in practice building. The reason for this is her love for investing in teams and the people who will ultimately be responsible for helping maintain the culture she develops.</span></p> <p> </p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <p><span style="font-weight: 400;">[2:22] - This last year has been tough and curbside has been a challenge. But Kristie thinks that a lot of culture is a choice. We can choose to focus on gratitude.</span></p> <p><span style="font-weight: 400;">[2:56] - The foundation of client and clinic culture is those core values of your practice.</span></p> <p><span style="font-weight: 400;">[3:16] - If you can meet your clients with compassion, it will help build culture.</span></p> <p><span style="font-weight: 400;">[3:56] - During interviews and the hiring process, Kristie drills the core values of the organization and will remind herself and everyone of what they are periodically.</span></p> <p><span style="font-weight: 400;">[4:49] - Occasionally, Kristie even revisits core values and has other staff members contribute to the big picture. That’s how the value</span> <em><span style= "font-weight: 400;">balance</span></em> <span style= "font-weight: 400;">came from.</span></p> <p><span style="font-weight: 400;">[6:12] - A few years a