Boosting Client Retention with the Right Offering

<p>Does your agency have a defined niche? Do you serve a specific industry or work in a specific vertical offering? We always hear the riches are in the niches, but it's all about balance. Growth comes from serving the right clients with the right offering. Boost client retention when your agency's positioning is clear on who you serve and the solution you provide. After all, you can’t be everything to everyone -- you'll just end up a generalist, 'me too' agency. However, choosing a vertical and horizontal niche might be too limiting at first. Niching down too much and too quickly can leave your business vulnerable to the whims of the market. Today’s guests learned this after seeing exponential growth and then panicking once a change in the algorithm threatened their business niche.</p> <p><strong>Adam Smith</strong> and <strong>Laura Hanlon</strong> are owners and Co-Directors of <a href= "https://www.pinkleopard.co.uk/" target="_blank" rel= "noopener">Pink Leopard,</a> a growth acceleration agency that helps e-commerce brands grow and scale through the power of paid social, search, and email. The majority of their clients are female-owned e-commerce brands with a primarily female clientele. This wasn’t always the case, however. In its early days, the agency was exclusively focused on Facebook ads.  However, a shift in the market forced them to reconsider if they perhaps niched down too, much too soon.</p> <p>In this interview, we’ll discuss:</p> <ul> <li>Discovering a niche is too limiting.</li> <li>Growing from 1 hire to a team of 20.</li> <li><span style= "font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;"> Boosting client retention with the right offering.</span></li> <li>Time tracking to increase profitability.</li> </ul> <h2>Subscribe</h2> <p><a href= "https://podcasts.apple.com/us/podcast/smart-agency-masterclass-jason-swenk-podcast-for-digital/id870206013" target="_blank" rel="noopener">Apple</a> | <a href= "https://open.spot