Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)

<p>This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow.&nbsp;Throughout this episode Nerys and I discuss: </p><p><br></p><ul><li>The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving</li><li>How to design an excellent employee experience by thinking beyond personas to individual level wants and need</li><li>The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work</li><li>The importance of employee listening and experimentation in the hybrid work environment</li></ul><p><br></p><p>Support for this podcast is brought to you by <a href="https://www.servicenow.com" rel="noopener noreferrer" target="_blank">ServiceNow</a>. You can learn more by visiting <a href="https://www.servicenow.com" rel="noopener noreferrer" target="_blank">servicenow.com</a>.</p><br /><hr><p style='color:grey; font-size:0.75em;'> See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for privacy and opt-out information.</p>