Best Practices, Better Experiences, With Jonathan Alboam

What matters most when it comes to providing the better experiences for our citizens? Listen as Jonathan Alboam of ServiceNow outlines the importance of preventing information from getting lost in the sea of data. For more resources and links mentioned in today's episode, please visit https://tech-transforms.captivate.fm/episode/better-experiences (https://tech-transforms.captivate.fm/episode/better-experiences) Episode Table of Contents[00:45] Moving Fully Into Better Experiences [09:15] Providing Better Experiences More Effectively [14:41] A Control Tower Approach Episode Links and Resources Moving Fully Into Better ExperiencesCarolyn: We're excited to have Jonathan Alboum, who is the federal CTO of ServiceNow. He was formerly the CIO of the U.S. Department of Agriculture before moving fully into the service industry in 2019. I don't like that term, "moving fully into the service industry". When I read through your bio, I feel like you've been in the service industry your whole career. Jonathan: Good point, I began my career after college. I went to UVA, same place that Mark went to school, but he went a few years before I did. Mark: You had to point that out Jonathan, thank you. Jonathan: He went when it was really, really fun. I went when it was just fun. But you know, when I exited college with a systems engineering degree, I joined a professional services firm. I worked at Pricewaterhouse and I learned management consulting, and we were doing services. We were implementing systems and different technologies for customers. Eventually, I moved to a smaller company. I was working on the same kinds of projects, doing professional services, helping organizations do modernization. We weren't focused on this big grandiose term of IT modernization or digital transformation, which were the same kinds of things we were doing. We wanted people to have better access to data and systems so things could happen more efficiently.It's the same kinds of things we're doing today, even if we use different words. I w