Arya Firoozmand: Developing, Sustaining, and Maintaining Client Loyalty

<p><strong>In this episode, Steve Fretzin and Arya Firoozmand discuss:</strong></p><ul><li>Referrals as a benefit to your clients.</li><li>Challenges lawyers have when they don’t manage their client databases and relationships.</li><li>Check-ins with no motive to develop trust.</li><li>Staying in front of legal tech.</li><li>Ethical fee sharing between lawyers and how Overture can help you do that.</li></ul><p> </p><p><strong>Key Takeaways:</strong></p><ul><li>You may get referrals from clients for things you don’t do because they trust you. That can always be referred to another lawyer. It also helps keep you top of mind and are occupying space in their lives.</li><li>Only good things will happen when you build a strong lawyer network and can help your clients in other ways.</li><li>If you are top of mind and staying active with your clients, you will be the first they think of when they have a problem.</li><li>Be open to embracing new technology or you will be left behind. Not all tech will be right for your firm, but you should be open to embracing those that would help your firm and be willing to have the conversations and try the demos.</li></ul><p> </p><p><i><strong>"At the end of the day, they're coming to you because they trust you in that relationship. Why shouldn't we not only capitalize on finding that client a great home, but monetizing it as well?" — </strong></i><strong> Arya Firoozmand</strong></p><p> </p><p><strong>Thank you to our Sponsors!</strong></p><p>Overture: <a href="https://overture.law/">https://overture.law/</a></p><p>Moneypenny: <a href="https://www.moneypenny.com/us/">https://www.moneypenny.com/us/</a></p><p>Get Visible:<a href="https://www.getvisible.com/"> https://www.getvisible.com/</a></p><p> </p><p><strong>Episode References: </strong></p><ul><li>ProVisors: <a href="https://www.provisors.com/">https://www.provisors.com/</a></li><li>The Lawyer Stories Podcast: <a href="https://thelawyerstories.com/podcast/">https://thelawyerstories.com/podcast/</a></li></ul><p> </p><p><strong>Abou