Are You A Teacher Success Manager?

Welcome to "Ask the Tech Coach," a podcast for Instructional Coaches and Technology Integration Specialists. In this episode of “https://www.teachercast.net/episodes/ask-the-tech-coach/ (Ask the Tech Coach),” Jeff sits down with Scott Nunes from Canva to discuss the differences and similarities between the Tech Coach position and the Customer Success Manager role found in many EdTech companies and how they can both be used to ensure that students and teachers are getting the most out of their digital devices and applications each day. If you would like to be a part of future podcasts and share your thoughts, https://www.teachercast.net/podcastguestform (please contact the podcast).  We would love to have you join the show. Join the TeacherCast Tech Coaches Network! Are you a Tech Coach or looking to become one this year? Are you searching for support in your position? The https://www.teachercast.net/TCNForm (TeacherCast Tech Coaches Network), is a brand new Professional Learning Network designed specifically for Tech Coaches and designed to provide weekly support for all Instructional Coaches. https://www.teachercast.net/TCNForm (Click Here to Join!) Are Coaches in the Business of Customer Success? What is a Customer Success Manager? How does a CSM compare to a Coach? What are CSM’s responsible for? What does a Customer Success Manager Do? Working with all levels of education and educational leadership The importance of building rapport with your end users Ways to stay organized as a Tech Coach and a CSM Using your calendar to your advantage The importance of self-reflection The importance of being a part of a team … yet being your own boss Time Management Skills (SO IMPORTANT!) How can a Coach and CSM be effective in their roles? Build relationships first … then identify needs … then create a strategy Create SMART Goals as a Coach and help teachers create goals of their own What are metric