Andy Polaine on Service Design

<p>My guest today is <a href="https://www.polaine.com">Andy Polaine</a>. Andy is a service designer, consultant, educator, author, and podcaster. He’s co-author of the book <em><a href= "https://rosenfeldmedia.com/books/service-design/">Service Design: From Insight to Implementation</a></em> and host of the <a href= "https://www.thisishcd.com/category/episodes/power-of-ten/"><em>Power of Ten</em> podcast</a>. In this conversation, we discuss service design, and how it helps organizations think more holistically about the experiences they enable.</p> <h2>Listen to the full conversation</h2> <span id="more-785"></span> <h2>Show notes</h2> <ul> <li><a href="https://www.polaine.com">Andy Polaine</a></li> <li><a href="https://twitter.com/apolaine">Andy Polaine on Twitter</a></li> <li><a href="https://www.linkedin.com/in/apolaine/">Andy Polaine on LinkedIn</a></li> <li><a href= "https://www.thisishcd.com/category/episodes/power-of-ten/"><em>Power of Ten</em> podcast</a></li> <li><em><a href= "https://rosenfeldmedia.com/books/service-design/">Service Design: From Insight to I</a></em><em><a href= "https://rosenfeldmedia.com/books/service-design/">m</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">p</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">l</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">e</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">m</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">e</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">n</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">t</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">a</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">t</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">i</a></em><em><a href="https://rosenfeldmedia.com/books/service-design/">o</a></em><a href="https://rosenfeldmedia.com/books/service-design/"><em>n</em></a> by