Alex Frommyer - Founder/CEO Beam Dental [Member Experience]

<p><strong>Fro talks about:</strong></p><ul> <li>Explains how Dental Insurance was broken</li> <li>How Beam Dental reduced effort to create a better Member Experience</li> <li>The importance of culture and core values<p></p> </li> </ul><p><b><strong> The book that has influenced Fro the most in the past year:</strong></b></p><p><b>·      No Rules Rules: <a href="https://www.amazon.com/gp/product/1984877860?ie=UTF8&amp;tag=press1fornick-20&amp;camp=1789&amp;linkCode=xm2&amp;creativeASIN=1984877860">Netflix and the Culture of Reinvention</a>: <a href="https://amzn.to/3rtPaEX">https://amzn.to/3rtPaEX</a>  </b></p><p><b><strong>His note to all CX professionals:</strong></b></p><p><b>“Everybody’s job is Customer Support. We should all be thinking about the Member Experience, and working on it every day, no matter your title. ”</b></p><p><b><strong>Transcript: </strong><a href="https://press1fornick.com/alex-frommeyer/"><strong>https://press1fornick.com/alex-frommeyer/ </strong></a></b></p><p><strong><br>***<br></strong><br></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content"><br>Subscribe to my weekly newsletter<br></a><br></p><p><a href="https://twitter.com/Press1ForNick"><br>Find me on Twitter<br></a><br></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/"><br>Find me on LinkedIn<br></a><br></p><p><br>***</p><p><strong><br>LISTENER SUPPORT<br></strong><br></p><p><a href="https://www.buymeacoffee.com/press1fornick"><br>Support this show through Buy Me A Coffee<br></a><br></p><p><br></p><p><strong><br>BOOK RECOMMENDATIONS:<br></strong><br></p><p><br>Learn about all the guests' book recommendations here<strong>: </strong><a href="https://press1fornick.com/books/"><strong>https://press1fornick.com/books/</strong></a><strong> <br></strong><br></p><p><br> <strong>BROUGHT TO YOU BY:<br></strong><br></p><p><strong><br>VDS</strong>: They are a client-first consulting firm focused on strategy, business outc