AI, HR and Ethics: Claire Ainscough, Chief People Officer, Ocado Group

<p class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Claire describes Ocado Group’s three key areas in using AI: customer relationships, efficiency and ESG, and how they apply to HR. Recognising challenges that AI presents, Claire discusses working with the Ocado’s Head of AI Ethics and processes to support decision making.</span></p> <p class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Following approaches commonly found in the tech sector, Claire summarises applying a product mindset to HR and shares the example of Ocado Group’s ‘Work from Anywhere’ policy - the process to create it and business response. </span><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;"> </span></p> <p class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Claire shares Ocado’s social mobility work and the opportunities created with reskilling programmes including ‘Recode Your Career’ and ‘Bot School’, and leaves us with an approach to delivering change that provides both personal and business credibility for you, and makes the greatest impact with whatever resources you have. </span></p> <p class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Topics in Claire’s episode: </span></p> <ul> <li class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Creating a product mindset in HR</span></li> <li class="MsoNormal"><!-- [if !supportLists]--><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Ocado Group’s Work from Anywhere policy</span></li> <li class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">AI, HR and ethics</span></li> <li class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Social mobility and reskilling</span></li> <li class="MsoNormal"><span style= "font-size: 11.0pt; font-family: 'Gill Sans MT',sans-serif;">Achie