Acquiring and Transforming a 72 Year Old Business [AW 171]

<div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <p style="line-height: 16.5pt">Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business.</p> <p style="line-height: 16.5pt">Jon Kloosterman, Director of Operations, <a href="https://www.westsideservice.net/" target="_blank" rel="noopener">WestSide Service,</a> Zeeland, MI. Jon’s previous episodes <a href="https://remarkableresults.biz/?s=%22kloosterman%22" target="_blank" rel="noopener">HERE</a></p> </div> </div> </div> <div class="text-lg pt-4 text-left prose-lg"> <p style="line-height: 16.5pt">Show Notes:</p> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <ul> <li><strong><a href="https://www.youtube.com/watch?v=qsn-6xaQfSk&amp;t=311s" target="_blank" rel="noopener">Watch Full Video</a></strong></li> <li>The acquisition of the business (00:03:49) Discussion about the recent acquisition of an existing business and the reasons behind it.</li> <li>Renovations and community response (00:04:16) Talk about the renovations being done to the building and the positive response from the community.</li> <li>Training and retention of technicians (00:05:20) Conversation about the training process for technicians, including shadowing experienced technicians and the apprentice program.</li> <li>The importance of consistent DVI format (00:09:34) Discussion on the need for consistent digital vehicle inspection (DVI) format to ensure uniformity in the pictures taken and information provided to service advisors.</li> <li>Labor vs Service (00:12:12) Exploration of the concept of using the term "service" instead of "labor