99. Customer Service Matters with Asti Ogletree

<p>Why does <span class="il">customer</span> <span class= "il">service</span> matter? On this show Asti Ogletree, Operations Manager at the East Central Arkansas Regional Library at the Cross County Branch, jumps right into this topic to explore just why <span class="il">customer</span> <span class= "il">service</span> <span class="il">matters</span> and how we can help our library teams make it happen. You won’t want to miss this conversation on what to do when we feel like scattering when a difficult patron walks through the door or even how to create “inspiration stations” to help us be our best selves when we are helping people. </p>