98. The End-To-End Transparency Trend w/ Nina Simosko

<p><span style="font-weight: 400;">Cannabis dispensaries, being designated essential during the COVID-19 pandemic, have had to pivot how they interact with customers. From online delivery to seed-to-sale tracking, businesses in the cannabis, hemp, and CBD space care deeply about providing a customer experience that is, above all, transparent.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/ninasimosko/"><span style= "font-weight: 400;">Nina Simosko</span></a><span style= "font-weight: 400;">, Chief Commercial Officer at</span> <a href= "https://www.akerna.com/"><span style= "font-weight: 400;">Akerna</span></a><span style= "font-weight: 400;">, about transparency in the customer experience for cannabis dispensaries.</span></p> <p> </p> <p><span style="font-weight: 400;">Listen in as Nina and I discuss…</span></p> <p> </p> <p><span style="font-weight: 400;">- Why the trend toward transparency is here to stay</span></p> <p> </p> <p><span style="font-weight: 400;">- How Akerna came to receive inquiries about garbanzo beans and leafy greens</span></p> <p> </p> <p><span style="font-weight: 400;">- How to adapt culturally to pandemic-based challenges in the employee experience</span></p> <p> </p> <p><span style="font-weight: 400;">- What the role of a Chief Commercial Officer is</span></p> <p> </p> <p><span style="font-weight: 400;">- What Nina learned in large companies that serves her well today</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.goo