96. Meet Your New Digital Expert

<p>Building Digital Experts That Perform Like Human Experts</p> <p>.</p> <p>Most companies have tried to help customers using FAQs, chatbots or live chat, and in many cases customers find these digital experiences unsatisfactory. To address this, CLEVVA offers every customer a digital expert at their fingertips, one capable of resolving their query, issue or complaint in context, and without the need to bring a human in the loop or ask them to read and solve it themselves. On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.</p> <p>.</p> <p>Here’s what we talked with Ryan about:&nbsp;</p> <p>* How the CLEVVA front office digital expert functions</p> <p>* How CLEVVA digital experts work with chatbots</p> <p>* How CLEVVA front office digital experts are built</p> <p>* The advanced capabilities CLEVVA utilizes</p> <p>* Benefits realized from front office digital experts</p> <p>* Industry penetration by CLEVVA</p> <p>* How CLEVVA and Blue Prism are partnering</p> <p>* An example of CLEVVA and Blue Prism combining to solve a customer pain point</p> <p>* What the future looks like for CLEVVA digital experts&nbsp;</p> <p>.</p> <p><span style="color: rgb(10,19,22);background-color: rgb(255,255,255);font-size: 16px;font-family: Geomanist, sans-serif;"><em>To ensure that you never miss an episode of Transform NOW, be sure to subscribe! </em></span>&nbsp;</p>