93: When Projects Go Wrong with Terry Matthews-Lombardo

<p><span style="font-weight: 400;">We have the great pleasure of speaking to another rock star in our industry today! Terry Matthews-Lombardo is an experienced professional in the meetings and events industry. She plans meetings all over the world and recently wrote a book called</span> <em><span style= "font-weight: 400;">Meetings Mayhem</span></em><span style= "font-weight: 400;">, in which she shares real-life stories to teach planners how to cope when projects go wrong.  </span></p> <p><span style="font-weight: 400;">In this episode, Terry tells her story. She talks about MPI (Meeting Professionals International), what you will gain from volunteering, and the benefits of having a second act. She also discusses what went into writing her book, shares some funny stories from the book, and offers some excellent advice for people starting a new business.</span></p> <p><span style="font-weight: 400;">We hope you enjoy listening to our delightful conversation with Terry Matthews-Lombardo today! </span></p> <p><strong>Terry Matthews-Lombardo’s</strong> <strong>bio</strong></p> <p><span style="font-weight: 400;">Terry Matthews-Lombardo has spent her professional life in one aspect or another of hospitality management. In the beginning, it was just her smile and that newly-minted college degree in hotel management that got her hired at WDW, working the front desk at the Contemporary Resort Hotel at a time when it was the largest facility in the South East. After checking in (plus or minus) two zillion guests, and having only one attempt to launch a suitcase over the counter aimed at her head after being told – with a smile – “I’m sorry, there is no room reservation with your name on it, and we have no more availability this year. . .”, she and her smile successfully moved on to other industry positions. Those included being the Chief Flight Attendant and Trip Director for an international charter airline where she traveled the world, a Certified Meeting Professional that still kept her on the move globally while contr