92. What’s Next for Restaurants & Offices w/ Alex Grace

<p><span style="font-weight: 400;">What’s a ghost kitchen & why will we be seeing more of them in the next 12 months? </span></p> <p> </p> <p><span style="font-weight: 400;">Among the industries that have adapted the most during the pandemic are restaurants and commercial real estate owners (and in a fight, restaurants would win). We have much to learn about CX from their innovations.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/alexandergrace/"><span style= "font-weight: 400;">Alex Grace</span></a><span style= "font-weight: 400;">, Head of Market Sales and Operations at</span> <a href="https://www.fooda.com/"><span style= "font-weight: 400;">Fooda</span></a><span style= "font-weight: 400;">, about adaptability and innovation in restaurants.</span></p> <p> </p> <p><span style="font-weight: 400;">We talked about:</span></p> <p> </p> <p><span style="font-weight: 400;">- The impact of safety restrictions on restaurants & corporate offices</span></p> <p> </p> <p><span style="font-weight: 400;">- What a ghost kitchen is</span></p> <p> </p> <p><span style="font-weight: 400;">- New dining trends & customer behaviors</span></p> <p> </p> <p><span style="font-weight: 400;">- What restaurants can do now to meet customer expectations for adaptability</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style="font-weight: 400;">, or</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"> <em><span style="font-weight: 400;">Google Play</span></em></a><em><span style="font-weight: