#89 - UX Agencies: Setting Clients Up for Success with Karen VanHouten

<p>Doing user research in an agency setting comes with its own set of challenges—from context switching to stubborn clients to less-than-optimal tool stacks.</p> <p><a href="https://www.linkedin.com/in/krvanhouten/">Karen VanHouten</a>, Director of Product Strategy at Philosophie by InfoBeans, spent most of her career in enterprise B2B before transitioning to agency life. In this podcast episode, Karen shared some great advice on setting expectations, fostering ongoing client relationships, and why she thinks more researchers should be involved in the sales cycle.</p> <p>Read the transcript on the User Interviews blog: https://bit.ly/karen-vanhouten</p> --- Send in a voice message: https://anchor.fm/awkwardsilences/message