87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law

<p>In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.<br> <br> Connect with Erika: https://www.linkedin.com/in/egann/<br> <br> Careers at Thomson Reuters: https://www.thomsonreuters.com/en.html<br> <br> If you get any value out of this show, or if it has helped you in any way, <a href="https://xn--if%20you%20get%20any%20value%20out%20of%20this%20show%2C%20or%20if%20it%20has%20helped%20you%20in%20any%20way%2C%20please%20subscribe%20to%20thinking%20out%20loud%20about%20design%20for%20free%20to%20get%20the%20distilled%20learnings%20on%20being%20a%20staff%20level%20individual%20contributor-3g65qsj./">please subscribe to “Thinking Out Loud About Design”</a> for free to get the distilled learnings on being a staff-level individual contributor.</p> --- Send in a voice message: https://anchor.fm/thewayofproductdesign/message