87: Creating a Memorable Customer Experience with Moon Civetz

<p><span style="font-weight: 400;">We are very happy to be speaking to Moon Civetz today! Moon is the Vice President of Global Sales for Maverick Helicopters. His kindness and consistent presence at trade shows have resulted in Moon becoming a well-known figure in our industry. </span></p> <p><span style="font-weight: 400;">In this episode, he shares his fascinating journey and talks to us about the unique and memorable experiences he has created for his customers. </span></p> <p><span style="font-weight: 400;">We hope you enjoy listening to our delightful conversation with Moon Civetz today!</span></p> <p><strong>Moon Civetz’s bio</strong></p> <p><span style="font-weight: 400;">Beginning in Hawai’i, Moon Civetz received his MBA, Master of Beach Activities, becoming the Head Designer for a theatrical, convention, and display company. Due to his involvement in the Hawai’ian Music Renaissance period, his company, Moon Lights, was born as he designed and rented lighting, staging and labor for numerous shows. With an abundance of creativity, that company soon morphed into Moon Light & Magic, offering an array of theme parties. He caught the attention of Sheraton Hotels in Hawai’i and was recruited to become their first Divisional Director of Special Events. The position encompassed opening Neighbor Island hotels directing Convention Services and Catering Departments and putting his imagination to work creating property-specific theme parties. From the Neighbor Islands he then joined the re-opening team of the historic Sheraton Moana on Waikiki Beach creating theme parties for the incentive market.</span></p> <p><span style="font-weight: 400;">Next up, Sheraton had another project that needed creativity and strong relationships in the group, meeting and incentive markets so off he went to Tucson, Arizona as the Director of Incentive & Insurance Sales of the Sheraton El Conquistador. After putting his mark on that southwestern property, he was moved back home to the Big Island as a member of the opening team re-brandin