78. 3 Ways To Improve Data Literacy w/ Piyanka Jain

<p><span style="font-weight: 400;">Data literacy is knowing how to read and understand data — such as the difference between a histogram and a flow chart. Data maturity is knowing how to use data to make decisions — like giving your customers what they want the most. </span></p> <p> </p> <p><span style="font-weight: 400;">Right now, a time of great change, is the perfect opportunity to invest in growing a data culture so that in the post-pandemic world, you’ll have both the data literacy and the data maturity to thrive.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/piyanka/"><span style= "font-weight: 400;">Piyanka Jain,</span></a> <span style= "font-weight: 400;">President and CEO of</span> <a href= "https://aryng.com/"><span style= "font-weight: 400;">Ayrng</span></a><span style= "font-weight: 400;">, about how to build data literacy and create citizen analysts.</span></p> <p><br /> <br /></p> <p><span style="font-weight: 400;">What we talked about:</span></p> <p> </p> <p><span style="font-weight: 400;">- The definition of data literacy and its relationship to data maturity</span></p> <p> </p> <p><span style="font-weight: 400;">- How data maturity is like making falafel</span></p> <p> </p> <p><span style="font-weight: 400;">- Why a healthy data culture is foundational to crafting customer experience</span></p> <p> </p> <p><span style="font-weight: 400;">- Why data personas precede data literacy</span></p> <p> </p> <p><span style="font-weight: 400;">- Best practices for improving data literacy (3 problems to overcome)</span></p> <p> </p> <p><span style="font-weight: 400;">Check out this resource we mentioned during the podcast:</span></p> <p> </p> <p><span style="font-weight: 400;">- Ayrng’s data scientist and citizen analyst</span> <a href= "https://academy.aryng.com/"><span style= "font-weight: 400;">Academy</span></a></p> <p> </p> <p><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podc