74. Flipping the Narrative on Performance Metrics

<p><span style="font-weight: 400;">It doesn’t look like performance metrics are going away any time soon. So why not make them a feature instead of a bug? </span></p> <p><strong>Guest Bio</strong><span style="font-weight: 400;">: Shawn Dowling MD is the medical director of The Physician Learning Program at the</span> <span style="font-weight: 400;">University of Calgary and Clinical Content Lead at the Calgary Zone Emergency Department. </span>  </p> <p><strong>We discuss:</strong></p> <ul> <li aria-level="1"><strong>Why metrics are important and how reframing the process can make them  feel less punitive </strong></li> </ul> <ul> <li aria-level="1"><strong>How providing metrics can be an impactful tool to get physicians to identify improvement opportunities and implement changes in their practice</strong></li> </ul> <ul> <li aria-level="1"><strong>The goal:  to improve the quality of care provided by making individual-level as well as system-level changes</strong></li> </ul> <ul> <li aria-level="1"><strong>Audits are meant to be self-reflective, not punitive. </strong></li> </ul> <ul> <li aria-level="1"><strong>The fact that current metrics cannot identify the secret sauce for making the best ED provider. They are interrelated and need to be “balanced”.  </strong></li> </ul> <p> </p> <p>Support the show (<a href= "https://www.patreon.com/stimuluspod">https://www.patreon.com/stimuluspod</a>)</p> <p><span style="font-weight: 400;">For previous episodes, detailed show notes, or to sign up for our newsletter:</span> <a href= "https://roborman.com/category/stimulus/"><span style= "font-weight: 400;">https://roborman.com/category/stimulus/</span></a></p> <p><span style="font-weight: 400;">This podcast streams free on</span> <a href= "https://podcasts.apple.com/us/podcast/stimulus/id1501107371"><strong> iTunes</strong></a><strong>,</strong> <a href= "https://open.spotify.com/show/0w6oFNiT8P1kPWyivim0G0"><strong>Spotify</strong></a><span style="font-weight: 400;">, and</span> <a href= "https://www.stitcher.com/podcast/s