670 - When Health Care Providers Don’t Listen to Their Patients

<p data-pm-slice="1 1 []">When patients don’t feel heard by their doctors, there’s an erosion of trust that can lead to serious health consequences—even if clinicians have their patients’ best interests in mind. <strong>Dr. Mary Catherine Beach</strong>, who studies patient-provider communications, talks with <strong>Stephanie Desmon</strong> about what can happen when patients don’t feel heard, interventions to teach providers better listening skills, and how bias comes into play.</p>