651: How to Defuse Verbal Conflict and Prevent Toxicity from Ruining Your Day with Sam Horn

<p>Sam Horn explains how to deal with difficult people more effectively by shifting the language we use.&nbsp;</p><p><br></p><p><strong>— YOU’LL LEARN —&nbsp;</strong></p><p>1) Words to lose and words to use in a conflict<strong>&nbsp;</strong></p><p>2) The mindset shift that makes us feel like less like a victim<strong>&nbsp;</strong></p><p>3) Two strategies for dealing with workplace bullies<strong>&nbsp;</strong></p><p><br></p><p><strong>Subscribe or visit</strong> <a href="http://AwesomeAtYourJob.com/ep651" rel="noopener noreferrer" target="_blank">AwesomeAtYourJob.com/ep651</a> for clickable versions of the links below.&nbsp;</p><p><br></p><p><strong>— ABOUT SAM —&nbsp;</strong></p><p>Sam Horn, is the CEO of the Intrigue Agency and the Tongue Fu! Training Institute. Her 3 TEDx talks and 9 books - including <em>Tongue Fu!</em>, <em>POP!</em>, <em>Got Your Attention?</em> and<em> SOMEDAY is Not a Day in the Week</em> - have been featured in NY Times, on NPR, and presented to hundreds of organizations worldwide including Intel, Cisco, Boeing, U.S. Navy, Nationwide, and Fidelity.&nbsp;</p><p>• Sam’s book: <a href="https://www.amazon.com/Tongue-Fu-Deflect-Diffuse-Conflict/dp/0312140541/ref=tmm_hrd_swatch_0?_encoding=UTF8&amp;qid=&amp;sr=?tag=petemo-20" rel="noopener noreferrer" target="_blank"><em>Tongue Fu!: Deflect, Disarm, &amp; Diffuse Any Verbal Conflict</em></a>&nbsp;</p><p>• Sam’s book: <a href="https://www.amazon.com/ConZentrate-Attention-When-Pressures-Distractions-Priorities/dp/0312198477/ref=tmm_hrd_swatch_0?_encoding=UTF8&amp;qid=&amp;sr=?tag=petemo-20" rel="noopener noreferrer" target="_blank"><em>ConZentrate: Get Focused and Pay Attention--When Life Is Filled with Pressures, Distractions, and Multiple Priorities</em></a><strong>&nbsp;</strong></p><p>• Sam’s book: <a href="https://www.amazon.com/Take-Bully-Horns-Uncooperative-Unpleasant/dp/0312278209/ref=tmm_hrd_swatch_0?_encoding=UTF8&amp;qid=&amp;sr=?tag=petemo-20" rel="noopener noreferrer" target="_blank"><em>Take the Bully by the Horns: