550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle

<p dir="ltr">Here’s what we’re talking about in this episode:</p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Overview of KPIs that are important indicators of the studio's financial performance.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Overview of KPIs that indicate the quality of the customer experience in a fitness studio.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Explanation of four KPIs to evaluate the quality of the customer experience: </p> </li> <ul> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Conversion Rate</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Attrition Rate</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Net Member Change</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Average Membership Link.</p> </li> </ul> </ul> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Emphasis on the importance of tracking KPIs to understand and target the needs of customers and achieve business growth.</p> </li> </ul> <p dir="ltr">Links:</p> <p dir="ltr"><a href= "https://www.linkedin.com/company/studio-growco/">https://www.linkedin.com/company/studio-growco/</a></p> <p dir="ltr">https://studiogrow.co/</p> <p> </p>