527: Leading Your Clients with Beth Potter and Heather Plum

<p><strong>Here’s what we’ll cover in this episode:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">2 pathways for beating your competitors (and why focusing on customer experience is always the best option)<br /> <br /></span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How to use customer feedback to improve customer experience<br /> <br /></span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Tools that Beth and Heather use to gather feedback<br /> <br /></span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How to strike 1-on-1 conversations with members to make them feel seen and heard<br /></span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">4 key areas to focus on when building your client journey.</span></li> </ul> <p><strong>LINKS:</strong></p> <p><a href="https://studiogrow.co/episode526/" target="_blank" rel= "noopener"><span style= "font-weight: 400;">https://studiogrow.co/episode526/</span></a><span style="font-weight: 400;"> </span></p> <p><a href="https://studiogrow.co/episode525/" target="_blank" rel= "noopener"><span style= "font-weight: 400;">https://studiogrow.co/episode525/</span></a></p>