47. The Era of Digital Shared Services

<p>The shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area.</p> <p> </p> <p>On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their approach toward shared services.</p> <p> </p> <p>Here’s what we discussed with Cody:</p> <ul> <li>How the shared service concept has evolved</li> <li>Learnings about shared services and the WFH model during the pandemic</li> <li>Where more digitization of activities within shared service centers is expected to occur</li> <li>What shared services activities will likely remain in the hands of human labor</li> <li>How a global CPG distribution company successfully modified their operating model and shared service operation</li> <li>Anticipated trends in outsourcing</li> <li>What the shared service center of the future will look like and recommended steps in that direction</li> </ul>