464 EXTRA Humans May Just Be Too Flexible

<p>&nbsp;Pretty much anything that comes along if we want to work with it, we can modify our behaviors to work with it right if you want a mortgage from your bank in your bank wants you to go through this arduous process. To what the customer is looking for so the customer doesn't have to flex so much to get to what they're looking for because if the customer needs to flex it has to flex too much they might get tired of it and say you know what I don't wanna flex far enough to get to this service flex far enough to get to this other service which is getting closer to me right so for example you may have a bank traditional bank that provides a particular set of services but then you get a Neil bank which offers a set of services which is closer to what the customers looking for so the customer will flex to the neo bank but not flexes far as the traditional bank and is still have to flex to the meal bank because the problem is with me even the meal bank is not forming itself to the customer it's not doing exactly what the customer is looking for and that's why I'm a big proponent proponent of task based services what is the customer actually trying to accomplish this is part of what Chris click Christiansen Clayton Christensen said with that the jobs to be done the customer has a task to be completed. And instead of us trying to help the customer complete the task we say oh well here's a bunch of processes that we have Korea one of these might kind of somewhat get to what you're looking for it's not exactly right this is the best we can do and this is what came out of the stuff I was reading about seeing like a state well it's like we try to flex as for the customer but we expect the customer to flex to us we always expect the customer to come to us because the customer is more flexible or can be more flexible than we are but the thing is the technology the services the business's the customer the the the software that we're developing can flex more towards the customer and the more you can flex toward some custome