46. Amanda Brisebois MD - Difficult Conversations and Conflict Resolution with Your Patients and Your Teams

<p><span style="font-weight: 400;">Conflict can occur almost everywhere, whether it is in a medical setting or at home, and can have damaging effects if left unresolved. Developing effective communication skills with patients and healthcare teams is an important step towards mutual understanding and creating healthy working relationships. </span></p> <p> </p> <p><span style="font-weight: 400;">This episode features Amanda (Dr. B) Brisebois MD, a Wellness and Executive Coach, General Internal Medicine and Palliative Medicine Specialist, Conflict Coach, Chronic Illness Coach, and International Keynote Speaker. She has undergone extensive training focused on conflict resolution, negotiation, mediation, equity, diversity, and inclusion.</span></p> <p> </p> <p><span style="font-weight: 400;">Today, Dr. Brisebois shares some strategies that will help us navigate challenging situations and difficult conversations.</span></p> <p> </p> <blockquote> <p><em><span style="font-weight: 400;">I started to realize how to ask proper questions and how to really get to know people. And all of a sudden that extended into my patients, my physician colleagues, and wow, what am I missing?</span></em></p> <p><span style="font-weight: 400;">- Dr. Amanda Brisebois</span></p> </blockquote> <p> </p> <p><strong>Episode Highlights:</strong></p> <ul> <li><span style="font-weight: 400;">(01:26) Dr. Brisebois’ backstory: Early career, training, physician coaching, and leadership.</span></li> <li><span style="font-weight: 400;">(06:40) Missing communication skills of doctors with their patients and team members</span></li> <li><span style="font-weight: 400;">(17:25) How to fit the application of communication strategies in a physician’s busy day</span></li> <li><span style="font-weight: 400;">(20:20) Setting boundaries in the healthcare setting - inappropriate and threatening situations</span></li> <li><span style="font-weight: 400;">(23:42) Taking a look at physician leadership and recognizing contributions</span></li> <li><span style="font-weig